Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how miabet (hereinafter referred to as "miabet", "we", "us", or "our") collects, uses, processes, stores, and protects personal information provided by users (hereinafter referred to as "you", "your", or "User") who access and use the miabet online betting platform available at https://miabet.cam and associated services.

miabet recognizes the importance of privacy and is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and regulations. This Privacy Policy applies to all Indonesian residents and users who create accounts, place bets, or otherwise interact with miabet services.

By registering an account on miabet, accessing our website, or using our betting and gaming services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must not use miabet services.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which are incorporated by reference and together constitute the complete agreement governing your use of miabet services.

2. Data Controller Information

For the purposes of applicable data protection legislation, miabet acts as the data controller responsible for determining the purposes and means of processing your personal information. This means we make decisions about how and why your data is collected and used, and we are accountable for handling your information safely and lawfully.

Questions, concerns, or requests regarding this Privacy Policy, the processing of your personal data, or the exercise of your privacy rights should be directed to our Data Protection team via email at [email protected] with "Privacy Inquiry" in the subject line.

3. Information We Collect

miabet collects various categories of personal information necessary to provide our betting and gaming services, verify your identity, process payments, prevent fraud, comply with legal obligations, and enhance user experience. The types of information we collect include:

3.1 Personal Identification Information

• Full Legal Name: Your complete name as it appears on your government-issued identification document (Indonesian KTP or passport)
• Date of Birth: To verify that you meet the minimum age requirement of 21 years for gambling on miabet
• Gender: For account profiling and personalization purposes
• Nationality and Residency Status: To confirm you are a resident of Indonesia and eligible to use our services
• Government-Issued ID Number: Your Indonesian KTP (Kartu Tanda Penduduk) number or passport number for identity verification
• Photographs of Identification Documents: Scanned copies or photographs of your KTP or passport submitted during the Know Your Customer (KYC) verification process

3.2 Contact Information

• Residential Address: Your current street address, city, province, and postal code in Indonesia
• Email Address: For account communications, verification emails, promotional offers, and customer support correspondence
• Mobile Phone Number: Your Indonesian mobile number with +62 country code for SMS notifications, two-factor authentication, and WhatsApp support

3.3 Financial and Payment Information

• Bank Account Details: Your Indonesian bank account number, account holder name, and bank institution name (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, or other supported banks) for processing deposits and withdrawals
• E-Wallet Account Information: Your registered OVO, DANA, GoPay, ShopeePay, or LinkAja account details for alternative payment processing
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes
• Payment Method Verification: Evidence that bank accounts or e-wallets used for transactions are registered in your own name for anti-money laundering compliance

3.4 Account and Platform Usage Data

• Account Credentials: Your chosen username and securely encrypted password (we store only hashed passwords, never plain text)
• Betting Activity: Detailed logs of all sports bets, casino game sessions, togel plays, stakes placed, outcomes, and returns
• Gaming Preferences: Your favorite sports, leagues, teams, casino games, and betting patterns to personalize your experience
• Bonuses and Promotions: Records of bonus claims, rollover progress, promotional eligibility, and VIP tier status
• Communication History: Transcripts of live chat conversations, email exchanges, and WhatsApp communications with customer support for quality assurance and dispute resolution

3.5 Technical and Device Information

• IP Address: Your Internet Protocol address for security monitoring, fraud prevention, and geographic verification
• Device Information: Type of device (smartphone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version
• Connection Data: Internet service provider, connection speed, mobile network operator (Telkomsel, Indosat, XL Axiata, Tri, Smartfren)
• Cookies and Session Data: Session identifiers, authentication tokens, preference settings, and browsing behavior on the miabet platform
• Geolocation Data: Approximate location derived from IP address to verify Indonesian residency and detect anomalous access patterns

4. How We Collect Information

miabet collects personal information through multiple channels and touchpoints throughout your interaction with our services:

4.1 Direct Collection from You

The primary method of data collection is through information you voluntarily provide to us, including:

• Account Registration: When you complete the sign-up form on miabet, you provide personal details including name, date of birth, address, email, and phone number
• KYC Verification: During identity verification, you submit photographs or scans of your Indonesian KTP or passport
• Payment Processing: When adding payment methods or requesting withdrawals, you provide bank account or e-wallet details
• Customer Support Interactions: Information shared during live chat, email, or WhatsApp conversations with our support team
• Surveys and Feedback: Responses to optional surveys, feedback forms, or promotional questionnaires

4.2 Automatic Collection Through Technology

Certain data is collected automatically through technical means when you access miabet services:

• Log Files: Our servers automatically record information about your visit including IP address, pages viewed, time spent, and referring URLs
• Cookies: Small text files stored on your device that remember your preferences, session information, and browsing activity (see Section 11 for detailed cookie information)
• Analytics Tools: Third-party analytics platforms (used in compliance with privacy standards) that track aggregate user behavior, popular games, traffic sources, and platform performance

4.3 Information from Third Parties

In limited circumstances, miabet receives information from external sources:

• Payment Processors: Our banking partners and e-wallet providers confirm transaction completion and verify account ownership
• Fraud Prevention Services: Third-party security vendors provide risk scoring and fraud detection data to protect against unauthorized access and financial crime
• Public Databases: We may verify information against publicly available databases for identity authentication and anti-money laundering compliance

5. How We Use Your Information

miabet processes your personal information for the following specific purposes, each supported by a legitimate business need and legal basis:

5.1 Account Management and Service Provision

• Creating and maintaining your miabet account with secure access credentials
• Verifying your identity and confirming eligibility to use our services (21+ age requirement, Indonesian residency)
• Processing deposits, managing your account balance, and fulfilling withdrawal requests
• Enabling you to place bets on sports events, play casino games, and participate in togel draws
• Recording and settling all bets, calculating winnings, and updating account balances
• Administering bonuses, promotions, VIP rewards, and cashback programs
• Providing customer support and responding to your inquiries via live chat, email, or WhatsApp

5.2 Legal and Regulatory Compliance

• Fulfilling Know Your Customer (KYC) and anti-money laundering (AML) obligations required by gambling regulations
• Maintaining transaction records for the legally mandated retention period (typically 5-7 years for financial records)
• Cooperating with law enforcement requests, court orders, or regulatory investigations when legally required
• Preventing underage gambling by verifying that all users are at least 21 years old
• Complying with responsible gaming obligations including honoring self-exclusion requests and implementing deposit limits

5.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity including identity theft, account takeover, payment fraud, and bonus abuse
• Monitoring for suspicious betting patterns, collusion, arbitrage betting, and other forms of advantage play
• Protecting against unauthorized account access through IP address monitoring and device fingerprinting
• Identifying and blocking multi-accounting (duplicate accounts operated by the same individual)
• Safeguarding the integrity of our sports betting markets and casino games against manipulation

5.4 Platform Improvement and Personalization

• Analyzing user behavior and preferences to enhance the miabet platform's functionality, design, and user experience
• Personalizing content recommendations, suggesting relevant betting markets based on your favorite sports and teams
• Optimizing website performance, fixing technical bugs, and improving mobile responsiveness
• Developing new features, games, and betting products tailored to Indonesian player preferences
• Conducting research to understand how users interact with different aspects of the platform

5.5 Marketing and Communications

• Sending promotional emails about new bonuses, special offers, VIP events, and featured games (with your consent and opt-out option)
• Notifying you of important account updates, security alerts, withdrawal confirmations, and terms changes
• Providing personalized offers based on your betting activity and VIP tier level
• Communicating about major sporting events relevant to Indonesian bettors (BRI Liga 1 fixtures, Champions League finals, etc.)

6. Legal Basis for Processing

miabet processes your personal data only when we have a valid legal basis to do so. Under applicable data protection laws, our processing is justified by one or more of the following legal grounds:

7. Information Sharing and Disclosure

miabet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share your data with carefully selected partners and service providers in the following limited circumstances:

7.1 Essential Service Providers

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) process your financial transactions and require your name and account details to transfer funds
• Identity Verification Services: Third-party KYC providers assist with document authentication and fraud screening during account verification
• Customer Support Tools: Live chat and ticketing platforms used by our support team may temporarily process conversation data to route inquiries and maintain service records
• Cloud Hosting Providers: Secure data centers and server infrastructure providers that host the miabet platform and store encrypted customer data

7.2 Legal and Regulatory Disclosure

miabet may disclose your information when required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, subpoenas, or governmental requests
• Cooperate with law enforcement investigations into suspected criminal activity
• Respond to regulatory inquiries from gambling licensing authorities
• Enforce our Terms and Conditions and investigate potential violations
• Protect the rights, property, or safety of miabet, our users, or the public

7.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar corporate transaction involving miabet, your personal information may be transferred to the acquiring entity, which will be bound by the terms of this Privacy Policy or provide you with notice of any changes.

7.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you personally (e.g., "70% of users in Jakarta prefer football betting over casino games") for research, analytics, or business partnerships without restriction.

8. Data Storage and Security

miabet takes the security of your personal information extremely seriously and has implemented comprehensive technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction of data.

8.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All data transmitted between your device and miabet servers is encrypted using bank-level Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols, preventing interception by unauthorized parties
• Encrypted Data Storage: Sensitive personal information including passwords, financial data, and identification documents is encrypted at rest using advanced encryption standards (AES-256)
• Secure Password Hashing: User passwords are never stored in plain text; we use industry-standard one-way cryptographic hashing algorithms with salting to protect credentials even if our database is compromised
• Firewall Protection: Multi-layered firewall architecture protects our servers from external attacks and unauthorized access attempts
• Intrusion Detection Systems: Real-time monitoring tools detect and alert us to suspicious network activity, potential breaches, or unusual access patterns
• Regular Security Audits: Independent third-party security firms conduct periodic penetration testing and vulnerability assessments to identify and remediate potential weaknesses

8.2 Organizational Security Measures

• Access Controls: Employee access to personal data is restricted on a need-to-know basis with role-based permissions and authentication requirements
• Staff Training: All miabet employees with access to customer data undergo mandatory security and privacy training
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized use or disclosure of customer information
• Incident Response Plan: We maintain documented procedures for responding to data breaches, including user notification protocols and regulatory reporting requirements

8.3 Two-Factor Authentication

miabet strongly recommends enabling two-factor authentication (2FA) on your account for an additional layer of security beyond your password. With 2FA enabled, account access requires both your password and a time-based code generated by an authentication app on your mobile device, significantly reducing the risk of unauthorized access even if your password is compromised.

9. Data Retention Periods

miabet retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: While your account remains active and in good standing, we retain all account information to provide continuous service
• Closed Account Data: Following voluntary account closure, we retain basic account information and transaction history for 7 years to comply with financial record-keeping regulations and facilitate potential dispute resolution
• Identity Verification Documents: KYC documents (KTP/passport scans) are retained for 7 years after account closure to meet anti-money laundering and audit requirements
• Financial Transaction Records: Deposit, withdrawal, and betting records are maintained for 7 years to comply with tax and financial reporting obligations
• Self-Excluded Users: For users who self-exclude due to responsible gaming concerns, we retain identifying information indefinitely to prevent account re-opening and honor exclusion requests
• Marketing Data: If you opt out of marketing communications, we retain your email address/phone number in a suppression list to ensure you do not receive further promotional messages
• Technical Logs: Server logs and IP address records are typically retained for 12-24 months for security monitoring and fraud prevention purposes

10. Your Privacy Rights

You have important rights regarding your personal data under applicable privacy laws. miabet respects these rights and provides mechanisms to exercise them:

10.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. You can view most account information directly through your miabet account dashboard. For a complete data export, contact our Data Protection team.

10.2 Right to Rectification

If personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update your address, phone number, and email directly through account settings. For changes to name or other verified identity information, contact customer support with supporting documentation.

10.3 Right to Erasure ("Right to be Forgotten")

In certain circumstances, you may request deletion of your personal data. However, this right is limited by our legal obligations to retain records for regulatory compliance, financial auditing, and fraud prevention. We will delete what we can while preserving data required by law.

10.4 Right to Restriction of Processing

You may request that we temporarily restrict processing of your data in specific situations, such as while disputing the accuracy of information or contesting the lawfulness of processing.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

10.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

10.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

11. Cookies and Tracking Technologies

miabet uses cookies, web beacons, and similar tracking technologies to enhance user experience, maintain session security, and analyze platform usage. Cookies are small text files stored on your device that allow our website to recognize your browser and remember preferences.

Types of Cookies We Use:

• Essential Cookies: Strictly necessary for platform functionality, including maintaining your login session, processing bets, and enabling secure navigation. These cannot be disabled without breaking core features.
• Functional Cookies: Remember your preferences such as language settings, favorite sports, and display options to personalize your experience.
• Analytics Cookies: Help us understand how users interact with miabet by collecting anonymized information about pages visited, time spent, and navigation patterns.
• Security Cookies: Detect fraudulent activity, prevent unauthorized access, and enable two-factor authentication.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Most browsers allow you to view, block, or delete cookies.

12. Marketing Communications

With your consent, miabet sends promotional emails and SMS messages about bonuses, special offers, VIP events, and new games. We use your betting preferences and activity history to personalize these offers.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Replying "STOP" to promotional SMS messages
• Adjusting communication preferences in your account settings
• Contacting customer support to request removal from marketing lists

Please note that opting out of marketing does not affect transactional communications (withdrawal confirmations, security alerts, terms updates) which we send as part of providing services.

13. Protection of Minors

miabet is committed to preventing underage gambling. Our services are strictly prohibited to individuals under 21 years of age. We verify age through Indonesian KTP or passport during account registration and before first withdrawal.

We do not knowingly collect personal information from minors. If we discover that an individual under 21 has created an account or provided personal data, we will immediately terminate the account, void all bets, and delete the minor's information from our systems.

Parents and guardians should monitor their children's internet activity. If you believe a minor has accessed miabet services, please contact us immediately at [email protected] so we can take appropriate action.

14. International Data Transfers

While miabet primarily serves Indonesian residents, your personal information may be transferred to and processed in countries outside Indonesia where our servers, service providers, or partners are located. These countries may have different data protection standards than Indonesia.

When transferring data internationally, miabet implements appropriate safeguards including:

• Ensuring recipients are located in jurisdictions with adequate data protection laws
• Implementing data processing agreements incorporating standard contractual clauses
• Conducting due diligence on third-party data protection practices
• Using encryption for data in transit across international borders

15. Changes to This Privacy Policy

miabet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document
• Notify registered users via email to the address on file
• Display a prominent notice on the miabet website
• Request renewed consent where required by law

Your continued use of miabet services after the effective date of policy changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Information for Privacy Matters

If you have questions, concerns, or complaints regarding this Privacy Policy, our data processing practices, or wish to exercise your privacy rights, please contact our Data Protection team:

We take all privacy concerns seriously and are committed to resolving issues promptly and transparently.